LAST UPDATED: December 13, 2019
This Policy describes the types of personal information we collect through the Site and how that personal information may be used and/or with whom it may be shared. This Policy also describes how you can reach us to update your personal information, access and control the use of the personal information, or get answers to questions you may have about our privacy practices at our Site. Please read this Policy carefully, because by accessing and using our Site you are acknowledging that you understand and agree to the terms of this Policy.
Click on the links below to jump to each section:
When do we collect your information?
What information do we collect?
How do we use your personal information?
Do we disclose any information to outside parties?
What choices do you have about your personal information?
Location of our Site
How long do we retain your personal information?
Third party links
How do we protect your information?
Your California privacy rights
Do we collect information from children?
Lifeplus collects information relating to you and your use of the Site in order to provide products and features that are responsive to your needs. Lifeplus collects personal information in the following ways:
- From you. We collect information from you when you register an account with us, place an order, request information, send us email, send us postal mail, speak with us on the telephone, or otherwise interact with us.
- Automatically as you navigate the Site. Information collected automatically may include usage details, email address, IP addresses, and information collected through cookies and other tracking technologies.
Information You Provide Us. Lifeplus collects the information that you provide on the telephone, through mail orders or manually (using your keyboard, mouse, or touchpad) when you use the Site, including but not limited to:
- First and last name
- Mailing address
- Telephone number
- Email address
- Social Security number
- Login name
- Purchase history
- Demographic information
Information Sent to Us by Your Web Browser. We collect information that is sent to us automatically by your web browser or mobile device. This information typically includes your IP address, the identity of your Internet service provider, the name and version of your operating system, the name and version of your browser, the date and time of your visit, and the pages you visit. The information we receive may depend on your browser or device settings.
Generally, we use this information in the aggregate to help us improve the Site and make it more compatible with the technology used by our visitors. We may also review our server logs for security purposes-for example, to detect intrusions into our network-and we might share our server logs, which contain visitors’ IP addresses, with the appropriate investigative authorities who could use that information to trace and identify you.
We process personal information in order to provide our products to you and any additional services you request, as well as to respond to communications from you. The precise purposes for which your personal information is processed will be determined by the request, and by applicable laws, regulatory guidance, and professional standards.
We use information we collect from you and information that we collect automatically to manage and improve our Site and our business. We take steps to ensure that your rights are safeguarded.
Generally, we use the personal information we collect through the Site:
- to fulfill orders;
- to process returns and exchanges;
- to track and confirm online orders;
- to manage your account with us;
- to provide the information, products and services you request;
- to better understand your needs and interests;
- to provide you with a personalized experience when you use the Site;
- to provide you with effective customer service;
- to improve the content, functionality and usability of the Site;
- to contact you with information and notices related to your use of the Site;
- to contact you with special offers and other information we believe will be of interest to you (in accordance with any preferences you have expressed to us);
- to invite you to participate in surveys and provide feedback to us (in accordance with any preferences you have expressed to us);
- to improve our products and services;
- to improve our marketing and promotional efforts;
- for security, credit or fraud prevention purposes; and
- for any other purpose identified in any other agreement between you and us.
Please see below for information about the choices you have about the ways we use your personal information.
We do not sell, trade, or transfer your personal information to third parties, except in the circumstances described below.
Affiliates, Subsidiaries, and Independent Distributors
We may share your personal information with other Lifeplus affiliates, subsidiaries, and Lifeplus independent distributors.
Third-Party Service Providers
We may disclose your personal information to our vendors and other third-party service providers, such as credit card processors, website hosts, and shipping providers, that help us provide services and support features on our Site.
Legal Requirements and Business Transfers
We may disclose personal information (i) if we are required to do so by law, legal process, statute, rule, regulation, or professional standard, or to respond to a subpoena, search warrant, or other government official requests, (ii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, (iii) in connection with an investigation of a complaint, security threat, or suspected or actual illegal activity; (iv) in connection with an internal audit; or (v) in the event that Lifeplus is subject to mergers, acquisitions, joint ventures, sales of assets, reorganizations, divestitures, dissolutions, bankruptcies, liquidations, or other types of business transactions. In these types of transactions, personal information may be shared, sold, or transferred, and it may be used subsequently by a third party.
We offer certain choices about how we communicate with you and what personal information we obtain about you and share with others.
If you have created a profile or account on our Site, you can update your contact information after you log into your account or call or email us to make changes.
If you no longer wish to receive promotional or informational emails from us, you may opt-out from receiving future emails from us by following the instructions for unsubscribing in the promotional or informational emails we send you or by contacting us at the email address or phone number below.
Do Not Track
Because there currently is not an industry or legal standard for recognizing or honoring Do Not Track (“DNT”) signals, we do not respond to them at this time.
The Site is hosted and operated in the United States. However, we and our service providers may store information about individuals in the United States, or we may transfer it to, and store it within, other countries.
Visitors from jurisdictions outside the United States visit us at their own choice and risk.
If you are not a resident of the United States, you acknowledge and agree that we may collect and use your personal information outside your home jurisdiction, and that we may store your personal information in the United States or elsewhere. Please note that the level of legal protection provided in the United States from which you may access our Site may not be as stringent as that under privacy standards or the privacy laws of other countries, possibly including your home jurisdiction.
Occasionally, at our discretion, we may include or offer third party products or services on our Site. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. We urge you to read the privacy policies of other websites before submitting any information to those websites.
Lifeplus has implemented reasonable physical, technical, and administrative security standards to protect personal information from loss, misuse, alteration, or destruction. We strive to protect your personal information against unauthorized access, use or disclosure, using security technologies and procedures, such as encryption and limited access.
Our Site is not intended for children under 13 years of age. No one under age 13 may provide any information to or on the Site. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on the Site or on or through any of its features, including your name or email address. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at firstname.lastname@example.org.
For any questions, or to request further information regarding this Policy, please contact us at:
(800) 572-8446 or (870) 698-2311
P.O. Box 3749
Batesville, Arkansas 72501